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Shipping, Returns & Cancellations

SHIPPING TIME FRAMES

All of our orders generally ship out within 1-5 business days. Orders are shipped via USPS First Class mail, so it takes and additional 2-5 days to reach you. During busier times, like the holidays, our shipping time frames can extend up to 7-10 business days.

INTERNATIONAL SHIPMENTS

Orders will be shipped out within 1-5 business days. Shipping method will depend on the destination country. It can take up to 3 weeks for items to arrive outside of the U.S. 

RETURNS 

Here's the deal - returns and exchanges are killer for a small business. But, we really, really want you to be happy with your purchase.

So, please (pretty please, as our daughter would say), check the size charts before your place your order. After you place your order, we're even going to send you a reminder and ask you to double check the size chart - and then we're going to give you a solid 12 hours to get back to us with your correct size. 

If after all that, you're still not happy with your shirt, we're going to give you the green light to return it. Because, we really want you to be happy with your order from us. The only thing we ask is that you pay for the shipping for the exchange.

If there's a quality issue with your shirt, there should't be. However, we're all human and sometimes we make mistakes. Let us know what the issue is and we'll get a new item printed for you ASAP.

For returns or quality issues - send an email to info@cantonboxco.com and we'll get back to you within 24 hours. Unless its a weekend - then expect to hear from us on Monday. 

All returns must be post-marked within 14 days of receipt.

WHEN DO I GET MY REFUND?

Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition. We will then send the credit back to your original payment method within 2-5 business days. Please note that any shipping fees are non-refundable.

HOW CAN I EXCHANGE AN ITEM?

Please note direct exchanges of our products are not possible at this time. If you need a different size or color, you will need to return the item back to us for a refund, and place a new order.

WHAT IS THE RETURN COST?

We ask that you pay for the shipping cost to return the item(s) back to us. Your refund will be for the item only, minus any related shipping fees.

CANCELLATIONS

Cancellation requests must be made within 12 hours of placing your order. After that time period, we are unable to modify or cancel your order.

 

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